Returns are subject to a record of sale, either by the original customer providing a receipt or the original customer’s account history.
90-day return on yarn ONLY for store credit based on current store selling price. – minus shipping charges when applicable, and - minus a 5% credit card processing fee when applicable. (Yarn must be in original manufactures condition)
30-day return on yarn ONLY for a cash refund based on current store selling price – minus a 20% restock fee and – minus shipping charges when applicable. (Yarn must be in original manufactures condition) Cash returns may be in the form of cash, check, credit card, or PayPal at the owner’s discretion.
We do not accept returns on trunk shows, limited edition kits, club yarns, or non-yarn related products, such as needles, notions, bags, patterns, digital downloads, gift cards, books, shawl pins, jewelry, tools, etc., or any items sold on sale or at a discounted price.
Yarn purchased more than 90 days prior to the current date.
Yarn that is no longer in original manufactures condition
Yarn that is currently obsolete
Any Item that was special ordered
No returns are accepted without proof or record of purchase. No returns on behalf of someone else.
Any other returns are at the discretion of the owner.
Class or Special Event Fees
If Yarn Garden cancels or reschedules a class or event for any reason a cash refund or store/class credit will be issued (This will be determined on a per customer basis)
If a customer/student/participant cancels or does not show up to a class or event for any reason within 3 days leading up to the scheduled event time; No store/ class credit will be issued. If the cancellation occurs more than 3 days or more prior to the class or event; store/class credit will be issued.
For manufacturer defects on needles, please contact: